Please read these Terms & Conditions and the Privacy Policy (“Terms”, “Terms and Conditions” & “Privacy Policy”) carefully before using the www.jetaime.com website (the “Service”) operated by Je t’ aime Baby Care Ltd (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
User Eligibility
The Web Site is available only to persons who have reached the age of 18 and are competent to enter into a legally binding agreement(s) under the applicable law. If you do not qualify, you are not permitted to use the Web Site.
Pricing Policy
Online store prices are subject to change at any time without notice. We do not bear any responsibility and do not cover differences in the prices of products purchased from our physical store with the brand “Je T’ aime by MiniLo” in Paralimni, Cyprus and the Customer subsequently found the existence of a lower price in its online store or vice versa.
In good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, please mention the fact before placing your order by contact us at info@jetaime.com.cy
Delivery and Pick-up
We will deliver only within the territory of Cyprus and will do so for all weekdays, except Sundays and holidays.
We currently offer 2 ways of delivering our products to you:
Pick-up from our shop (Free) in 1-2 working days
Pick-up from any ACS Courier pick-up point (Extra charge of €3 for products until 3kg, over 5kg €5.)
We will do our best to deliver your product within the timelines above. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
We cannot take responsibility for order and delivery delays outside our liabilities or for delays that occur because of Acts of God (like fire, flood, earthquake, storm, or other natural disaster), war, invasion, civil war, rebellion, riot, terrorist activities, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Although we will never dispatch a product in damaged packaging, upon delivery or pick up, please always check carefully and make sure that the external packaging and the adhesive Je T’ aime -signed tape are intact, to avoid receiving faulty or non-fully functioning product. After you sign to receive the product, you accept it as it is, and you have no claim regarding the packaging and the general condition of the product.
Delivery of Products
Delivery and/or receipt of products which were sold through the online store will be made in the ways and costs (where applicable) specified on the website, considering the total weight or volume of the products purchased.
Goods are offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.
We reserve the right to change the delivery policy of our products at any time, informing the customer before concluding the respective contract.
Please note that the delivery date of the Products is indicative and is subject to change. In this case, we will make a reasonable effort to contact the customer to provide him with relevant information.
We may additionally, at our discretion, set as a condition of delivery of any of our products the verification of the customer’s identity upon delivery, to certify that the customer, who must be the recipient, is not a minor. In case of inability to certify or there is doubt, we are entitled to refuse the delivery, to cancel the purchase completely by simply declaring it at the place of delivery of the recipient.
Return Policy
We give you the opportunity to enjoy the privilege of direct contact with the products available from your computer screen, quickly and easily through the fullness of the descriptions posted on its pages.
Wanting to highlight the benefits of using the internet on our everyday purchases, we provide the terms and conditions for returning defective or non-defective products below.
Product Returns due to delivery error
In all cases where the delivered product is different than purchased, by type or quantity or missing in property and previously agreed in writing with us, the customer must return the products for inspection and error recognition. In this case the cost of returning the products to us as well as costs of delivery back to the customer burdens us as long as the suggested by us means of return is respected.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns of defective products
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@jetaime.com.cy Please note that returns will need to be sent to the following address: 118 1st April Ave, CY-5280 Paralimni, Famagusta Cyprus or by ACS Courier to ACS Paralimni Location.
In case that the product is found to have a manufacturing defect, if it is confirmed by an authorized repairer who provides the warranty of good functioning or if we provide the guarantee of good functioning directly, the following shall apply:
All items are guaranteed according to manufacturer’s warranty
The return of the product to be replaced, should be done with all the documents accompanying the product (e.g Retail Receipt and so on) and full packaging. If the defect is discovered later than the delivery and packaging is not present or if the packaging of the product was received by the distributors upon delivery of the item, packaging is not necessary.
Returning of the products will take place either by our personnel and transportation means or by courier, or at the store maintained by us under the trademark Je T’ aime by MiniLo. In case of returns through courier service, the customer is charged with shipping costs to us, and we are charged with the cost of dispatching the replaced or repaired product.
After returning the products, the defect noted by the customer is checked and the results of the inspection are communicated to him.
If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled, if the product cannot be repaired within a reasonable time and we cannot find another product of equivalent or better characteristics or value for the replacement. If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to us.
In the case of credit card payment, we are obligated to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided in accordance with the contract it has concluded with the customer without any liability on behalf of us.
Following this information, we are not responsible for the time and manner of execution of the settlement regulated by the contract. In the case of cash payment, if the customer opted for the “pick-up” option, the amount will be refunded from our shop. In the case of a bank transfer payment, a reverse bank wire transfer will be made from our account to the customer.
If the products are returned damaged or incomplete, we have the right to claim a compensation from the customer, the amount of which will be determined by the condition of the products unilaterally and unconditionally, wholly or partially offsetting our claim against the customer’s.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jetaime.com.cy
Exception to Shipping Costs Deduction
The full amount, including any original shipping costs, will be refunded only if the product is defective, damaged, or incorrect due to an error on our part.
Cancellation Policy
How to cancel an online order
If you have chosen to Pick-up from our Shop, you can cancel your order up to 1 working day, after the order confirmation date.
If you have chosen the Pick-up from Courier Pick up Point, you can cancel your order before the product is handed to the delivery service. After the dispatch of the product, your order status will automatically be updated, and you will no longer be able to cancel your order.
Other Clarifications and Info
For any other information or question you can always contact us:
By phone calling us at: 223743999.
By email at: info@jetaime.com.cy
We will get back to you Monday to Friday from 11.00 to 14:00
Changes to our Returns and Cancellation Policy
We reserve the right to change or update our Returns and Cancellation Policy. We will however post any changes on this page.
Limitation of Liability
We, in the framework of our transactions of the online store are neither responsible nor liable to compensate for any damage or loss resulting from the cancellation of orders, their non-execution or the delay in their execution, for any reason. We do not guarantee the availability of the products displayed on the online store, but we update the customer concerned based on the available information about the availability or unavailability of the products and undertake, in the event of a change in the data, to inform customers in good time about the unavailability, in which case we bear no further responsibility. The content of the online store (e.g. information, names, photographs, displays), the products and services made available via our website are provided “exactly as they are”. Under no circumstances we shall bear any civil or criminal liability for any damages, (incidental, special, or consequential, which indicatively but not restrictively, alternatively and/or cumulatively, constitute loss of profits, data, revenues, compensation etc.) that a visitor of the online store or a third party may suffer due to causes related to the operation or non-operation and/or use of the website and/or inability to provide services and/or products and/or information provided by him and/or any non-allowed interventions of third parties on products and/or services and/or information made available through him.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Communications
You may receive periodic email newsletters from us. These newsletters contain information on new features and facilities of note on the web site. Our site provides users the opportunity to opt-out of receiving communications from us directly.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Links to Third Party Sites
This website may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for the user’s reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites.
Security
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
These Terms and Conditions and the Privacy Policy are effective as of 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change the Terms and Conditions and our Privacy Policy at any time and you should check them periodically. Your continued use of the Service after we post any modifications to the Terms and Conditions and Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms and Conditions and Privacy Policy.
If we make any material changes to these Terms and Conditions and Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Termination of Access
We reserve the right, in our sole discretion, to terminate, limit or suspend any user’s access to this website without notice or liability, for any reason whatsoever, including the user’s breach of any of these Terms of Use.
No Waiver
Our failure or delay to enforce any of the terms and conditions under these Terms of Use shall not operate as a waiver of any of our rights or privileges under these Terms of Use.
Governing Law
These Terms of Use shall be governed by the laws of the Republic of Cyprus. The courts in Cyprus, will have exclusive jurisdiction to hear and decide any disputes relating to these Terms of Use
Dispute Resolution
You are hereby informed that in case any dispute arises from any transaction between us for the settlement of which you have sent us a relevant request in writing but no joint agreement has been reached between us, then you have the possibility to take recourse to the Online Dispute Resolution platform on the internet at the following address: http://ec.europa.eu/odr. You may file an application for dispute resolution and then we shall be contacted by the competent authority at the electronic address: info@jetaime.com.cy. In addition, we bring to your knowledge that we recognise, within the context of good faith, the advisory character of the decisions of the Authority that will undertake the matter and we are not bound for the enforceability of these decisions
Contact Us
If you have any questions about the Terms and Conditions and Privacy Policy of our Site, please contact us.